Terms of Service

Last updated: 26 June 2026

These Terms of Service (the “Terms”) form a legally binding agreement between Dwosix SH.P.K. (“Dwosix”, “we”, “us” or “our”), a company registered in Republic of Kosovo, and the person or organisation that registers for or uses Barosa FrontDesk AI (“you”, “your” or the “Customer”). By creating an account, clicking “I agree”, or otherwise accessing or using the service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the service.

Please read Sections 13–16 carefully. They limit our liability, disclaim warranties, and require you to indemnify us. They also explain the important limitations of the AI features, which can produce inaccurate or incomplete output and must be supervised by you.

1. Definitions

“Service” / “Platform” means the Barosa FrontDesk AI software-as-a-service platform, including the web dashboard, the embeddable chat widget, APIs, messaging-channel integrations, and related documentation, made available at frontdesk.barosa.ch.
“AI Features” means the automated conversational and lead-handling functionality powered by third-party large-language-model providers (such as OpenAI or Anthropic).
“Customer Content” means all data, knowledge-base entries, prices, services, FAQs, opening hours, media, and other information you or your authorised users submit to the Platform.
“End User” means a visitor or customer of your business who interacts with your chat widget or messaging channels.
“Provider Key” means an API key for a third-party AI provider that you optionally add to your account.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation.

You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. You must notify us promptly at support@barosa.ch of any unauthorised use. You are responsible for your authorised users (such as staff accounts) and their compliance with these Terms.

3. The Service

The Platform provides an AI receptionist that answers End-User questions, explains your services and prices, shares opening hours, captures leads, and helps End Users request bookings or callbacks across one or more channels. We may add, modify, or remove features over time. We provide the Service on a multi-tenant basis with logical isolation of each customer’s data.

We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. We may perform maintenance, and we may rely on third-party infrastructure and AI providers whose availability we do not control.

4. AI features — important limitations

The AI Features generate responses automatically using statistical language models. Although the Platform is designed to answer only from your knowledge base, automated systems can still produce output that is inaccurate, incomplete, outdated, or unexpected.

You acknowledge and agree that: (a) AI output may contain errors and must not be relied upon as professional advice (legal, medical, financial, or otherwise); (b) you are solely responsible for configuring your knowledge base accurately and for reviewing and supervising AI interactions; (c) you are responsible for any prices, availability, bookings, quotes, promises, or commitments communicated to End Users through the Service; and (d) we are not a party to, and accept no responsibility for, any transaction, booking, or agreement formed between you and an End User.

You are responsible for ensuring your use of the AI Features complies with applicable laws, including consumer-protection, advertising, and sector-specific rules. You should configure appropriate fallback and human-handoff settings and review conversations regularly.

4.1 Your AI provider key

Depending on your plan, you may add your own Provider Key so that AI usage is billed to you directly by the AI provider. Where you do so: you are responsible for your own agreement with that provider, for all usage charges they bill you, and for complying with their terms. We encrypt Provider Keys at rest and never expose them to the browser, but you remain responsible for the key’s validity and for revoking it if compromised. Where your plan includes AI usage provided by us, we may set fair-use and volume limits as described on your plan.

5. Plans, fees, and billing

Subscription fees. Paid plans are billed in advance on a recurring basis (monthly or as stated at checkout). Fees are stated on our pricing page or order form and exclude taxes unless stated otherwise.
Auto-renewal. Subscriptions renew automatically for successive periods unless cancelled before the end of the current period. You can cancel at any time from your billing settings; the cancellation takes effect at the end of the current paid period.
Taxes. You are responsible for all applicable taxes, duties, and levies, other than taxes on our net income.
Usage limits and overages. Plans include defined message or usage limits. We may throttle, queue, or require an upgrade when limits are exceeded, or charge for overages where stated.
Non-payment. If a payment fails or is overdue, we may suspend or downgrade the Service after reasonable notice.
Price changes. We may change fees for future billing periods with at least 30 days’ notice.

5.1 Trials and refunds

We may offer free trials. At the end of a trial, the plan converts to a paid subscription unless cancelled. Except where required by mandatory law, fees are non-refundable and there are no refunds or credits for partial periods, unused messages, or features not used.

6. Your responsibilities and content

You retain all ownership of your Customer Content. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide and improve the Service and as otherwise permitted by these Terms and our Privacy Policy. You represent and warrant that you have all rights necessary to submit your Customer Content and that it does not infringe any third-party rights or violate any law.

You are responsible for your use of the Service and that of your End Users, and for compliance with our Acceptable Use Policy, which is incorporated into these Terms by reference. Where you process the personal data of End Users through the Platform, our Data Processing Addendum applies.

7. Third-party services

The Service integrates with third-party providers, including AI providers (e.g. OpenAI, Anthropic), messaging platforms (e.g. Meta/Facebook Messenger, Instagram, WhatsApp, Telegram), email providers, and payment processors. Your use of those services is subject to their own terms, and we are not responsible for their acts, omissions, availability, or changes. We may suspend an integration if a provider changes or withdraws access.

8. Intellectual property

The Service, including all software, design, text, and trademarks (excluding Customer Content), is owned by Dwosix or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. You may not copy, modify, reverse engineer, resell, or create derivative works of the Service except as permitted by your plan (for example, white-label or API access on applicable plans) or by mandatory law. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

9. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party, or to disclosures required by law.

10. Acceptable use and suspension

You must not misuse the Service, including by attempting to breach tenant isolation, circumvent security or usage limits, inject prompts to override system instructions, transmit unlawful, infringing, or harmful content, or use the Service to send unsolicited messages in violation of law. We may suspend or limit the Service immediately if we reasonably believe your use poses a security, legal, or operational risk, or materially breaches these Terms or the Acceptable Use Policy.

11. Data protection and privacy

We process personal data in accordance with our Privacy Policy and, where we act as your processor, the Data Processing Addendum. We apply technical and organisational measures including encryption of secrets, access controls, and audit logging. You are responsible for providing any notices to, and obtaining any consents from, your End Users required for the data you process through the Platform.

12. Availability and support

We aim to provide a reliable Service and reasonable support via support@barosa.ch. Unless a separate written service-level agreement is in place, the Service is provided without any uptime guarantee.

13. Disclaimer of warranties

To the maximum extent permitted by law, the Service and all AI Features are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or that the Service or AI output will be uninterrupted, secure, error-free, or that AI output will be accurate, complete, or suitable for any purpose. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, and you may have rights that cannot be excluded under mandatory consumer law.

14. Limitation of liability

To the maximum extent permitted by law, Dwosix and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business, data, or anticipated savings, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim (or, where you use your own Provider Key on a plan with no fee, EUR 100). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

15. Indemnification

You will defend, indemnify, and hold harmless Dwosix and its officers, employees, and agents from and against any claims, damages, liabilities, losses, and reasonable expenses (including legal fees) arising out of or related to: (a) your Customer Content; (b) your or your End Users’ use of the Service; (c) any prices, services, bookings, or commitments you communicate through the Service; (d) your breach of these Terms, the Acceptable Use Policy, or applicable law; or (e) your violation of any third-party right.

16. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within a reasonable period, or immediately for serious breach, non-payment, or legal/security risk.

Upon termination, your right to use the Service ends. We may delete Customer Content after a reasonable retention period as described in our Privacy Policy. You may request an export of your data before termination where technically feasible. Sections that by their nature should survive termination (including 8, 9, 13–15, 17, and 18) will survive.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Kosovo, without regard to conflict-of-laws rules. Subject to any mandatory rights of consumers to bring proceedings in their country of residence, the parties submit to the exclusive jurisdiction of the competent courts of Prishtina, Kosovo. The parties will first attempt in good faith to resolve any dispute informally by contacting legal@barosa.ch.

18. Changes to the Service and these Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable notice (for example, by email or in-app notice) before it takes effect. Your continued use of the Service after the change becomes effective constitutes acceptance. If you do not agree, you must stop using the Service.

19. General

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale.
Entire agreement. These Terms, together with the policies referenced in them, are the entire agreement between the parties and supersede prior agreements on the subject.
Severability and waiver. If any provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.
Notices. We may send notices to your account email; you may send notices to legal@barosa.ch.

20. Contact

Dwosix SH.P.K.
Rruga Xhevat Ajvazi 15, Gjilan, Republic of Kosovo
Business registration: NUI 811555509
Email: legal@barosa.ch